Gaining Patients’ Trust in the Age of COVID-19

We thank everyone for their attendance of “Gaining Patients’ Trust in the Age of COVID-19”.  Please click here for the conference’s follow-up. If you have any questions, please email

The UCLA Center for HIV Identification Prevention and Treatment Services is pleased to invite you to attend the webinar, “Gaining Patients’ Trust in the Age of COVID-19” on Wednesday, July 29th, 2020 from 11AM-12:30PM PT.

The onset of Covid-19 has changed the landscape of healthcare in the United States and especially in communities that are living with HIV or at risk for HIV. Furthermore, Covid-19 has been shown to disproportionately affect racial and ethnic minority groups. Covid-19 limitations in patient- provider contact and restrictions on facility based services have possibly impacted the prevention and treatment of HIV.

This webinar aims to discuss the impact of Covid-19 on the HIV care continuum and patients’ trust in providers and the health system. We will address the disparities in Covid-19 outcomes and how to improve testing, prevention and treatment of Covid-19 and HIV in racial and ethnic minority populations. We will discuss how the varying Covid-19 messaging, increasing telehealth services, contact tracing and surveillance have impacted trust in providers and health systems. Additionally, we will dissect some clinic level changes, and address clinical concerns among people with HIV. Finally, we will emphasize strategies and share solutions for improving care among people at risk or living with HIV and discuss practices that improve patient-provider trust and communication.


·       Discuss challenges in access to and provision of HIV testing, prevention and treatment services during this coronavirus pandemic period and provide solutions to improve the care continuum.

·       Discuss medical mistrust as it relates to patient provider relationships, messaging, telehealth, contact tracing, surveillance, treatment and prevention and further discuss strategies for increasing trust in the system.

·       Discuss changes in HIV and Covid-19 care patterns in racial and ethnic minorities, address the disparities in health outcomes and discuss strategies to increase access to testing, prevention, treatment and clinical trials for HIV and Covid-19.


CEU credits for this webinar will be offered by the Los Angeles AIDS Education Training Center (PAETC). If you are interested in receiving these credits, please register for this webinar directly with the PAETC here.

If you are not interested in receiving CEU credits, please register for this webinar here.

For questions, please contact CHIPTS at 

Please find the webinar flyer and agenda available for download below.

Gaining Patients' Trust in the Age of COVID-19 Gaining Patients’ Trust in the Age of COVID-19 Agenda Gaining Patients' Trust in the Age of COVID-19 Panelist Biographies

We would also like to share this IAS report with recommendations for adjusting HIV service delivery in the age of COVID-19.